Overview

This web-based course provides a high-level overview of the IBM Solution for Child Welfare. You can also earn the following badge by successfully completing this course: IBM Child Welfare Solution: Level 1. 

This course is also the first of two that cover the IBM Solution for Child Welfare. The title of the second course is IBM Solution for Child Welfare - Modules, which students can take to earn a second badge, namely, IBM Child Welfare Solution: Level 2.

Audience

This course is aimed at anyone who needs a summary of the IBM Solution for Child Welfare, which means that it has a mixed audience that includes the following roles: BA, consultant, developer, administrator, project manager, offering manager, and tester.

Prerequisites

N/A

Objective

Describe the purpose of the IBM Solution for Child Welfare and recognize the important features of the modular approach.
Explain the functional interoperations between IBM Child Welfare modules: Intake, Investigation, Case Management, Collaboration, Legal, and Resource Management.
Recognize the important features of the IBM Solution for Child Welfare and describe the child welfare caseworker-support features that the solution provides.
Describe the intake, investigation, case management, legal and resource processes.

Course Outline

The purpose of the IBM Solution for Child Welfare and the importance of its modular structure.

How the following IBM Child Welfare modules interoperate: Intake, Investigation, Case Management, Collaboration, Legal, and Resource Management.

The child welfare caseworker-support features that the solution provides.

How the intake, investigation, case management, legal, and resource processes are facilitated by the IBM Solution for Child Welfare.